Shipping & Transit Times

Domestic shipments will be shipped from our warehouse in Los Angeles, CA within 2 business days of your order date. During sales and other high-traffic periods, it might take us longer. If your order was placed after 12pm PST, turnaround times will start the next business day.

Flat Rate Shipping Rates

We do our best to ensure the timely delivery of all orders, but please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Tracking Your Order

Once your package ships, you’ll receive a shipping confirmation email that includes your tracking number. To check the status of your order, log into your account and select the order number you’d like to track, then click the tracking link that appears at the top of the page.

Please note: it may take up to 48 hours from the time we scan your package to when tracking information is available.  

Package Protection

By selecting Package Protection at checkout and paying an additional fee of approximately 2.75% of your order subtotal, your order will be protected from damage, loss, or theft. In the unfortunate event that your order never arrives or is broken or damaged upon arrival, you can reach out to our team at sales@shopcallahan.com, receive a replacement order or be reimbursed via store credit.

Orders marked "delivered" yet not received are only eligible for a replacement order or store credit. Orders presumed to be lost (where status is not "delivered") are eligible for a replacement order or reimbursement or your original order costs, minus shipping charges. 

Package protection is non-refundable.

Lost & Stolen Packages

If you have not purchased Package Protection for your order, we cannot be held responsible for lost and stolen packages, and will not refund or replace your order. If your package has been lost or stolen, please contact the carrier.